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Policy Privacy


    We respect the privacy of your data. This Privacy Policy is intended to let you know who we are, the data we gather, how we treat your data, and how you can contact us to ensure the prompt and effective exercise of your rights
    Your data will be processed by MUSTER - ONLINE SHOPPING, S.A., collective entity number 514571691, with its headquarters at Avenida Ilha da Madeira, 30, 6º Dto., 1400-204 Lisbon, hereinafter referred to as "MUSTER". MUSTER is responsible for processing personal data under the terms and for the purposes of the European Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

    For all matters concerning the processing of your personal data, you may contact MUSTER by using the means below:

    Phone: 00351215866236
    Address: Rua Moinho da Barrunchada, 4, 1ºdt, Carnaxide | Portugal
    Email: hello@muster.store

    MUSTER will treat your personal data for the following purposes:

  • 1. Customer Management

    MUSTER is an online store that brings together in a single space an unparalleled range of products, namely adult, child and baby clothing, footwear, fashion accessories and decorative items.

    The processing of your personal data is necessary for the fulfillment of the purchase and sale agreement and / or service provision to be celebrated between you and MUSTER.

    The data will be kept for that purpose during 2 years of inactivity..

  • 2. Marketing

    MUSTER may process your data to send information about your products and services.

    The processing of data referred to above will be done only after your consent, provided at the time of registration to receive the MUNSTER newsletter. If you give your consent, you will receive marketing communications via email and SMS. MUSTER may also share your personal data with third parties that manage social networks, such as Facebook and Instagram, to conduct marketing campaigns through such social networks.

    Consent to the processing of personal data for direct marketing purposes may be revoked at any time.

    The data will be kept for that purpose during 2 years of inactivity.

  • 3. Profiling

    MUSTER defines profiles based not only on the information related to their purchases, but also based on the information expressly provided when registering in the online store and/or for the purpose of receiving the Newsletter, regarding tastes and interests.

    Whenever you make purchases in the MUSTER online store, MUSTER will register the products purchased, amounts paid, date and time of purchase, as well as the place of purchase.

    This information is analyzed by MUSTER so that it can identify its consumption profile. This analysis will allow MUSTER to send you personalized information tailored to your profile.

  • 4. Will my information be shared with third parties?

    Your personal information may be disclosed:

    + Within the scope of the MUSTER Business Group;
    + To third party service providers to MUSTER.

    Your personal data may be processed by companies subcontracted by MUSTER for this purpose, namely website hosting, e-mail, answer to online store customer questions regarding the services, sending information about new services and products, special offers. Only personal data expressly required for the provision of the service in question will be supplied to these companies.

    Your data will be processed within the European Union.

  • 5. What are my rights?

    You may, at any time may ask MUSTER by using the means indicated above:

    - Access to the information we held about you;

    The holder of the personal data has the right to request and obtain from MUSTER, the confirmation as to whether his/her personal data are (or not) subject to processing and, if applicable, access his/her personal data and other information legally foreseen.

    - The rectification of the information we held about you, when incorrect or incomplete;

    The holder of the personal data has the right to obtain from MUSTER, the rectification of the personal data that concern him/her if these prove to be inaccurate or incomplete.

    - To erases or limit the processing of your personal data;

    The holder of the personal data has the right to request MUSTER to delete all personal data, and MUSTER has the obligation to delete the data, particularly if one of the following legal grounds applies:

    + Personal data are no longer required for the purpose for which they were collected or processed; 

    + The holder has withdrawn his/her consent for the processing of data (when processing is based on consent) and there is no other legal ground for its treatment;

    + The holder opposes processing and there are no legitimate interests justifying the processing.

    On the other hand, the holder of the personal data also has the right to obtain from MUSTER the limitation of the processing of his/her personal data, whenever one of the following legally foreseen situations applies:

    + Dispute presented by the holder of the personal data regarding their accuracy, the limitation will occur during a period that allows MUSTER to verify the accuracy of the said personal data;

    + Existence of admissibility of personal data processing and the data holder objects to the erasure of their personal data and requests, on the other hand, the limitation of their use;

    + MUSTER no longer requires personal data for processing purposes, but these data are required by the holder for the purposes of declaration, exercise or defense of a right in a judicial process;

    + Opposition to the processing until it is established that the legitimate grounds of the controller take precedence over those of the data subject.

    - If processing is dependent on prior consent and this consent is given by automated means, you have the right to be sent the personal data previously provided, in a structured form and automatic reading (portability of personal data);

    - Right of opposition; 

    When the processing of data is carried out in the pursuit of the legitimate interests of MUSTER or for the purpose of direct marketing or for the definition of profiles, the data holder may also, at any time, oppose the processing of his/her personal data.

    In the exercise of your rights, you may be required to prove your identity so that MUSTER can ensure that the sharing of personal data is only made with the effective holder.

    You also have the right to submit a complaint to the National Data Protection Commission.

  • Can I revoke my consent later?

    If prior consent is required for the processing of personal data, the data subject has the right to withdraw consent at any time.

    Notwithstanding, the exercise of such right does not compromise the lawfulness of the processing of data made on the basis of the prior consent given or the subsequent processing of the same data, based on another legal basis, such as in case of fulfillment of contract or legal obligation to which MUSTER is subject.

    If you wish to withdraw your consent, you can contact us by the above mentioned contacts.

  • 7. Does MUSTER use cookies?

    In order for MUSTER to provide the best possible service to its users, MUSTER uses cookies, that is, text files that are placed on the hard disk by a web page server.

    MUSTER online store requires that cookies be accepted to have access to all available features.

    This technology is used by MUSTER to:

    + Collect IP addresses of users. The cookie information identifies the user and if he/she is enrolled in any service, promotion, contest or event promoted by us, gives an order for the system to access the information about the user that we have stored. Thus, we can customize the user’s preferences and facilitate the use of their services;

    + To carry out statistical studies that allow to distinguish between regular users, to calculate the number of users and their growth;

    + Check if users viewed a certain part of the web page and thus avoid the recurring appearance of that web page.

    We sometimes collect information on our website through temporary or session cookies. These cookies disappear when you close the Internet browser. They are not stored on the user's hard drive; they are stored only in temporary memory and are not retained after the browser is closed. We use temporary cookies to determine, for example, how our web page is used, so we can improve its design and utility.

    Temporary cookies are not associated with any personally identifiable information. In any case, you can limit or restrict the admission of cookies through your browser options.

    MUSTER will occasionally update its Privacy Policy. We therefore request that you periodically review this document to keep up to date.